Residents and family members provided these comments on satisfaction questionnaire forms, Service Excellence forms and thank you letters:
Next Step Rehabilitation
"Top notch excellent care in a Christian environment. I appreciated daily Mass, Holy Eucharist and daily meditation. I would recommend Next Step to anyone who needs rehab. The best in Manitowoc!"
“I commend the Next Step nursing staff. They are all professional and caring individuals. I was given wonderful care.”
“Overall service is good. Smiles by staff are very important. They also know your first name!”
“Next Step at Felician Village is excellent with everything!”
"The response from maintenance staff is remarkable."
"I feel everything they do here is done at its best."
"You offer many activities and opportunities to keep us entertained and interested in life and others."
"The apartments and food are great! Wonderful activities and day trips."
"The schedule of social activities is great and the van for transportation to shopping or concerts in the city is very helpful for those who no longer drive."
"My husband doesn't have to cut the grass or shovel the snow."
"Maintenance staff is second to none!"
"All the people who work here really care about the residents living here and assist when needed."
"The cost is exceptional for what we get."
"Create an atmosphere of friendliness that is unique in retirement facilities. We have really good leaders."
"I appreciate the availability of my religious services."
"The buildings and grounds are very well maintainable. Beautiful!"
"Attention to our needs is immediate. You recognize each resident by name with an upbeat attitude every day and provide a willingness to listen to ideas and concerns."
"I feel VERY SAFE."
"It's all here - church, salon, cafe, doctor, store - best in the state of Wisconsin!"
"The monthly calendar is full of many activities and day trips. There are always books to read, puzzles to do and cards to play. I love cocktail hour and the entertainment."
"As I live in a Garden home, I don't use the doctor, beauty shop or church services yet, but I am happy they are available when I do need them."
"Maintenance staff is wonderful. Any repair I have needed is fixed by the time I hang up the phone."
"Staff is always enthusiastic and knows each resident by name."
"Thank you for providing us a facility we are truly proud of. It's one of a kind!"
“Everything we need is right here at Felician Village. Church, doctor, hair salon, and 3 restaurants. It is located on the city bus line or the assist to transport van can get you places if it's too snowy to drive. Social activities on calendar keep us busy...cards, dominoes, movies and bus service to community events. Excellent activities director.”
“Keep up the great work of providing such a 'Garden of Eden' for the retirees and elderly.”
"Clean environment. Good, healthy food with a great variety."
"Prompt meal times."
"I have only been here a few months but I am very pleased with my residence here - the staff are pleasant and care for my needs."
"Pet visits are great!"
"I am respected."
"Staff is friendly & helpful."
"Help is available when calling. Response time is good."
"The surroundings are clean & nice looking."
"The staff is very pleasant, knowledgeable, loves being with the dementia residents, takes time to answer questions."
"I have been comforted by the excellent care you have given to my aunt over the years. Wonderful caregiving."
"My parents received the best care I can imagine."
"The staff always allowed mom to live as independent as she could. It was a perfect fit for her."
"Dad was treated with kindness and respect."
"My stepmom loves it at The Villa. She appreciates everything you do for her and says the staff is the best."
"Excellent day to day staff from administration to maintenance."
“The entire campus truly lives out the mission of the Felician Sisters. It's culture and environment continually values the worth of each individual.”
"We have been so impressed and comforted by the care, concern and sweetness shown to mom (and other residents) from the time she moved in."
"The staff was so helpful to my sister and me. They would always bend over backwards for mom and our family, always trying to make things easier for us, and most importantly, trying so hard to make sure mom's days were as bright as possible."
“I truly feel a sense of relief in knowing that Mom is "safe" and assured that she is maximizing her abilities.”
"Dad loves the aids on his unit, they seem to appreciate his humor and good naturalness, despite his short term memory loss."
"We are lucky to have a facility like yours, filled with such good hearted, helpful, diligent staff who are always showing such kindness to the residents, while understanding how important their efforts are, and the seriousness of the jobs they do."
St. Mary's Home
"I just wanted to thank you for the tour (Virtual Dementia Tour) yesterday. It was nothing short of amazing. I cannot descibe the emotions I came away with. I wish everyone could do this. I have a much better grasp on what some people go thru and great info as to how to help them. Saint Mary's has been a part of my life since I was a little girl and I believe in their mission."
"Care and compassion to residents is outstanding."
"Family picnic is excellent & lots of fun."
"Resident is priority #1!"
"Staff members are caring and friendly, yet completely professional. Responses to my questions and concerns are immediate and totally satisfactory."
"Good place. Good people. Homelike."
"Thank you tall for the wonderful care and respect you showed to my loved one and myself in our time of need. You are all amazing."
"The care staff put a personal touch on providing dignified care."
"Thank you as always for your dedication to person-centered care, and the joy in knowing we provide personalized care at all stages of life."
"Thank you for the excellent care my aunt received over the years in your beautiful facility by your wonderful, caring staff. She was in good hands."
"When my wife's condition deteriorated to a point I couldn't care for her at home, I knew St. Mary's was the best place for her."
"I've been extremely happy with the care and couldn't have asked for more respect, kindness and caring shown to mom during her time at St. Mary's."
"Dad's care was exceptional."
"We will be eternally grateful for all you have done."
"The staff at St. Mary's has gone above and beyond to make Mom feel welcome and cared for."
"Excellent care. We wouldn't Mom anywhere else."
"The nurses are phenomenal in every regard. They are professional, communicative and kind."
"The staff is not just a participant in her care, they have become friends to my mother, friends to my family and friends to me. They have my absolute trust."
"My mother is happy and safe. This is all about her and St. Mary's was her first choice. I thank you very much for taking such excellent care of her. I think she looks and feels better now than she has in years."
"I cannot tell you how much we appreciated all that St. Mary's did for our mother. Those final days we were amazed that there were people from all areas of the facility including cleaning staff coming in to say their 'good byes'. And I cannot tell you how much I appreciated the nursing staff. We did not totally realize how blessed we were as well as was our mother to have the St. Mary's family."
"My daughter, who is cognitively disabled, was provided with the most loving, caring and patient centered care we could have ever asked for or expected. St. Mary's is close to our heart for so many reasons - but the staff - medical, administrative, spiritual - are the most special people. And her experience in rehab was the most wonderful for her in every way - physically, mentally and spiritually. No other facility would do! Thank you from our very souls!"
"The nurses and assistants were excellent, caring and available. The facility is clean and cheery. The Next Step therapists were excellent."
"Building and grounds are always well kept up and clean. Everyone greets you."
"Thank you very much for your wonderful care of my mom. I (one of her five children) am very pleased and and grateful for the wonderful care she is getting. She looks great with her new hairstyle!"
"After visiting at The Court and now at St. Mary's where our Mom is being cared for, I have heartfelt gratitude for the care she is receiving by all of the professionals associated with this wonderful campus/facility. She has transitioned from Independent Living to The Court and now at St. Mary's Home. I have been blessed with an outstanding R.N./ Mother for 95 yrs now. She actually worked here as a R.N. many years ago. Thank you for all you do and blessings to the Pastoral Care staff and to Sister Michaeleen."
"I personally want to thank you for all the care and support of mom and of us, as we asked many questions and voiced our concerns. You helped us get through a very difficult time. Professional and kind! Be proud of the work you do!"
"Thank you for all your care and compassion you've shown mom over the last three years. We are all blessed to have had so many angels in our lives. You made the final journey so peaceful, and for that, we are most thankful."
"Dedicated nurses and nice offering of entertainment like dog visits and children's music class that residents can attend."
“Even though you are a large facility, your 'home-feel' care is great. Continue as you are."
"Thanks for being an extension of our family. We do love you folks!"
"If in my later years I have to go to a nursing home this would be my first choice.The nursing staff is wonderful with my mother."
"I have had out of town relatives visit with my mother and have commented how clean the home is."
"Administrative staff is excellent."
"Every worker greets you with a smile. It puts my spouse (and me) in a good mood."
"We are very happy that mom is here, rather than any other nursing home in the area."
"Meeting the spiritual needs of the resident. That was a very important consideration when choosing a facility and we continue (resident, family and friends) to be impressed with the emphasis on meeting faith-based needs and giving attention to spiritual health and growth."
"This facility is clean, organized and the staff is very helpful to each other."
"I feel like the work I do is appreciated."
"I continue to work at Felician Village because I know my work is meaningful."
"The organization and management is open to change. There are opportunities to learn new things."
"I would definitely recommend a friend or family member to work here."
"My co-workers are great! We have great teamwork which makes our jobs easier and more enjoyable."
"I enjoy working at Felician Village because I know I am making a difference in the life of our residents."
"The environment and staff are amazing. I feel appreciated and I like the feedback that I receive."
"I love coming to work at Felician Village compared to my previous place of employment."
"The staff is friendly and caring."
"It’s great that administration helps with transporting, dining and participates in resident activities."
"I continue to stay at Felician Village because I love what I do! I love caring for the residents and also enjoy getting to know the families of the residents."