Residents and family members provided these comments on satisfaction questionnaire forms, Service Excellence forms and thank you letters:
Next Step Rehabilitation
“I commend the Next Step nursing staff. They are all professional and caring individuals. I was given wonderful care.”
“Overall service is good. Smiles by staff are very important. They also know your first name!”
“Next Step at Felician Village is excellent with everything!”
“Everything we need is right here at Felician Village. Church, doctor, hair salon, and 3 restaurants. It is located on the city bus line or the assist to transport van can get you places if it's too snowy to drive. Social activities on calendar keep us busy...cards, dominoes, movies and bus service to community events. Excellent activities director.”
“Keep up the great work of providing such a 'Garden of Eden' for the retirees and elderly.”
"Keep smiling and making us feel like this REALLY is the best place to be. I thought it was before coming & still think so!"
"You put residents first."
"You have always made me feel welcome."
"Staff is friendly & helpful."
"Provide consistently good food."
"Help is available when calling. Response time is good."
"The surroundings are clean & nice looking."
“The entire campus truly lives out the mission of the Felician Sisters. It's culture and environment continually values the worth of each individual.”
"We have been so impressed and comforted by the care, concern and sweetness shown to mom (and other residents) from the time she moved in."
"The staff was so helpful to my sister and me. They would always bend over backwards for mom and our family, always trying to make things easier for us, and most importantly, trying so hard to make sure mom's days were as bright as possible."
“I truly feel a sense of relief in knowing that Mom is "safe" and assured that she is maximizing her abilities.”
"Thanks for taking such good care of my aunt. She seems as happy as she can be."
"Dad loves the aids on his unit, they seem to appreciate his humor and good naturalness, despite his short term memory loss."
"The staff is wonderful."
"Desserts are great!"
"We are lucky to have a facility like yours, filled with such good hearted, helpful, diligent staff who are always showing such kindness to the residents, while understanding how important their efforts are, and the seriousness of the jobs they do."
St. Mary's Home
"My daughter, who is cognitively disabled, was provided with the most loving, caring and patient centered care we could have ever asked for or expected. St. Mary's is close to our heart for so many reasons - but the staff - medical, administrative, spiritual - are the most special people. And her experience in rehab was the most wonderful for her in every way - physically, mentally and spiritually. No other facility would do! Thank you from our very souls!"
"The nurses and assistants were excellent, caring and available. The facility is clean and cheery. The Next Step therapists were excellent."
"A very nice experience at a difficult time."
"Thank you very much for your wonderful care of my mom. I (one of her five children) am very pleased and and grateful for the wonderful care she is getting. She looks great with her new hairstyle!"
"After visiting at The Court and now at St. Mary's where our Mom is being cared for, I have heartfelt gratitude for the care she is receiving by all of the professionals associated with this wonderful campus/facility. She has transitioned from Independent Living to The Court and now at St. Mary's Home. I have been blessed with an outstanding R.N./ Mother for 95 yrs now. She actually worked here as a R.N. many years ago. Thank you for all you do and blessings to the Pastoral Care staff and to Sister Michaeleen."
"Our mother’s years at Felician were very comfortable and secure, and the staff was always warm and supportive. We are fortunate to have such a wonderful facility in Manitowoc."
"I personally want to thank you for all the care and support of mom and of us, as we asked many questions and voiced our concerns. You helped us get through a very difficult time. Professional and kind! Be proud of the work you do!"
"Thank you for all your care and compassion you've shown mom over the last three years. We are all blessed to have had so many angels in our lives. You made the final journey so peaceful, and for that, we are most thankful."
"Thank you for your extraordinary care. We felt she was always in good hands."
“Your 24 hour, 7 days a week respect and love for our mom is most appreciated."
“Even though you are a large facility, your 'home-feel' care is great. Continue as you are."
"Thanks for being an extension of our family. We do love you folks!"
"If in my later years I have to go to a nursing home this would be my first choice.The nursing staff is wonderful with my mother."
"I have had out of town relatives visit with my mother and have commented how clean the home is."
"Administrative staff is excellent."
"Every worker greets you with a smile. It puts my spouse (and me) in a good mood."
"We are very happy that mom is here, rather than any other nursing home in the area."
"The staff is always very good to mom. They sincerely seem to like what they are doing and treat here with much respect."
"Meeting the spiritual needs of the resident. That was a very important consideration when choosing a facility and we continue (resident, family and friends) to be impressed with the emphasis on meeting faith-based needs and giving attention to spiritual health and growth."
"This facility is clean, organized and the staff is very helpful to each other."
"I feel like the work I do is appreciated."
"I continue to work at Felician Village because I know my work is meaningful."
"The organization and management is open to change. There are opportunities to learn new things."
"I would definitely recommend a friend or family member to work here."
"My co-workers are great! We have great teamwork which makes our jobs easier and more enjoyable."
"I enjoy working at Felician Village because I know I am making a difference in the life of our residents."
"The environment and staff are amazing. I feel appreciated and I like the feedback that I receive."
"I love coming to work at Felician Village compared to my previous place of employment."
"The staff is friendly and caring."
"It’s great that administration helps with transporting, dining and participates in resident activities."
"I continue to stay at Felician Village because I love what I do! I love caring for the residents and also enjoy getting to know the families of the residents."